Shipping Policy

1.    SHIPPING & CUSTOM DUTIES

Your order will be delivered by DHL free of charge.  All import duties, shipping insurance, and other costs will be borne by us.

Please note that our policy of shipping and customs charges is subject to change without notice.

In addition, if you do not receive your package, or take any action regarding delivery and your package is returned to us, you are responsible for all shipping costs (e.g., round-trip shipping, customs, and other charges).

Please see our Return Policy for detailed information. 

2.    SHIPPING COMPANY

We will use DHL, which is designated by us for delivery.  We do not allow customers to choose their own shipping company.

We do not accept the delivery date and time requests. 

3.    COUNTRIES ELIGIBLE FOR DELIVERY

We ship to the following countries.

Orders received from countries other than those listed below will be cancelled.

All shipments must be signed for upon receipt.

We cannot ship to P.O. Box, APO, or FPO addresses.

U.S.A.

Canada

United Kingdom

France

Italy

Germany

Spain

South Korea

Hong Kong

Taiwan

Singapore

New Zealand

Australia

4.    SHIPPING SCHEDULE

We do not ship on Saturdays, Sundays, and Japanese national holidays.

If in stock, orders will be shipped within 7 business days after order confirmation.

For made-to-order items, shipping will take approximately 45-60 days after completion of the product.

Please be sure to check the production period indicated on each product page.

After DHL shipment from Tokyo, your shipment is expected to arrive within approximately 3-7 business days but depending on the contents of your order (and unforeseen circumstances), customs clearance may take some time.  In this case, we will not be able to provide any assistance.  Please contact your country's customs office if necessary.

5.    PACKAGE TRACKING

After the package has been shipped by DHL, a tracking number will be sent to you by email.

You can check the delivery status on the DHL website.

6.    SHIPPING RESTRICTIONS

Due to international trade agreements, talkative must comply with certain delivery agreements and act according to the rules.