TALKATIVE LIPS_Necklace_Diamonds

Free shipping within Japan

We accept various credit cards (VISA, Mastercard, American Express, JCB) and various express checkout methods (ShopPay, ApplePay, Google Pay, Paypal).

Payments are limited to one lump sum only.

If you would like gift wrapping, please check "Gift wrapping available" on the "Cart" screen when placing your order and proceed to payment. We will tie a yellow ribbon around the box free of charge and include a shopper bag and a message card. .

If the item is not in stock, it will be marked as "made to order" and we will accept your order.

Delivery times are approximately 1.5 months after an order is placed, except for some products. (If Golden Week, Obon, or the New Year holidays are included, delivery times will be approximately 2 months.)

To ensure that you can use your jewelry for a long time, we offer free maintenance and repairs for the first six months after purchase. After six months, we will charge a fee.

Please feel free to contact the store where you purchased your item, talkative Omotesando store, or here .

(Please note that depending on the condition of lost or damaged parts, there may be a charge even within the repair period, or repairs may be difficult.)

Repair procedure

1. Please bring it to the store where you purchased it or to talkative Omotesando store.
   Please also present the sales certificate provided to you at the time of purchase.
   If there is no store near you, we can also deliver to you (delivery costs will be borne by the customer).
   First, please contact us by filling out the details of the item you wish to have repaired.
   We will inform you of the delivery address later.
2. Our craftsmen will carefully inspect the item to see if repairs are possible, as well as the area you wish to have repaired.
   We will contact you as soon as we have confirmed the quotation and delivery date. It usually takes about one week.
3. Once you agree to the repair details, we will proceed with the repair after you pay the repair fee.
4. Once the repair is complete, we will contact you to inform you of the completion and to confirm the delivery method.

• Jewelry is very delicate. Please refrain from wearing it while doing housework, bathing, sleeping, carrying heavy luggage, or playing sports, as it may cause deformation, damage, or injury. Please also note that contact, impact, or dropping from a high place can also cause damage or deformation.
• In particular, natural stones may chip or break if dropped.
• Even a hard diamond can chip if a strong force is applied in the direction of cleavage (the direction in which the crystal easily breaks).
• Broken natural stones cannot be repaired, so please be careful not to hit them or drop them on hard floors or sinks. We recommend wearing them on a tray if you have one, or on a soft floor such as a carpet.
• Avoid storing the product in direct sunlight or in dry, hot, and humid places for long periods of time, as this may cause deterioration or discoloration.
• Natural stones (especially pearls and opals) can deteriorate and discolor if left with moisture or sweat. Also, contact with cosmetics or chemicals can lead to deterioration such as losing luster, so please wipe gently with a jewelry cloth or soft cloth before storing.
• If jewelry comes into contact with other jewelry, it can easily become scratched or broken, so we recommend storing them in a jewelry case where they can be kept individually.
• Please also make use of the original box and pouch that comes with your purchase from talkative.
• Even with normal use, K10 and silver products can begin to sulfurize due to sebum, sweat, and the atmosphere, causing the surface of the silver to darken. After use, wipe the surface with a soft cloth and store in a plastic bag with a zipper to prevent discoloration.
• Please refrain from using ultrasonic cleaners as they may damage some stones.
• If you experience any abnormalities on your skin such as itching or swelling while wearing the product, discontinue use and consult a medical specialist.